Do you have a question about the application? Slice of Napoli Purchase, restoration, refund, location, offline: it's all below. If you can't find your answer, write to us.
Write to us
One address only: ciao@sliceofnapoli.com. You can also go through the contact form at the bottom of the homepage.
We respond within 48 business hours. To expedite the process, please specify your iPhone model and iOS version: this will save you the hassle of back-and-forth communication.
The "Full Access" purchase«
What does full access unlock?
The complete guide: 219 addresses and routes, of which 120 addresses of pizzerias and street food — 88 of them are AVPN certified — and 10 themed itineraries. Capri and the Amalfi Coast are already in the guide.
Is it a subscription?
No. It's a single purchase. You pay once, and access is permanently unlocked. There's nothing to renew, nothing to cancel. The price is displayed on the purchase button in the app.
How do I unlock the content?
In the app, open a locked card, then tap the full access button. The payment is processed by Apple, end-to-end: no banking information passes through us.
What remains free?
Without paying anything, you keep it forever: the Pizza dough calculator, 99 cultural points of interest (the volcano, the panoramas, the neighborhoods, the monuments) and the Naples metro complete — 41 stations, 4 metro lines and 4 funiculars.
Restore a purchase
I changed phones or reinstalled the app
Open the full access screen, then tap «"Restore my purchases"». The app also automatically resynchronizes with your Apple account upon startup.
The restaurant can't find anything
Three things to check:
- You are properly connected with the same Apple account than the one used for the purchase. A purchase is linked to the account, never to the device.
- You have an internet connection while Apple confirms the purchase.
- If the purchase was made on a relative's account, that is the account that should be used, or you should use Apple's family sharing.
If nothing works, write to us at ciao@sliceofnapoli.com : we're watching with you.
Request a refund
Who should I contact?
To Apple, and Apple only. All in-app purchases are made through the App Store: we don't receive any payment directly and we have no technical means of issuing refunds. Requests sent by email cannot be processed, even with our best efforts. We wanted to be upfront about this rather than keep you waiting.
How do I apply?
- Go to reportaproblem.apple.com.
- Sign in with the Apple account that was used for the purchase.
- Select the purchase "Slice of Napoli", then indicate the reason for your request.
Apple reviews the request and makes the final decision. The processing time is also at its discretion.
Before requesting a refund
If you paid but the content hasn't unlocked, it's probably not a purchase issue: try this first «"Restore my purchases"», This resolves most cases. And if something is wrong with the app, let us know: we prefer to fix it.
The position is not working
What should I check in the settings?
- Open Settings, Then Privacy and security, Then Location service : the main switch must be activated.
- In the same list, open Slice of Napoli and choose at least When the app is active.
- Check that Precise position is enabled: without it, iOS only transmits an approximate area and the blue dot moves around.
- Indoors, on the metro or in the narrow streets of Naples, the signal can sometimes take a while to arrive. Go back outside to a square and wait a few seconds.
The exact wording varies slightly from one iOS version to another.
What if I don't want to give my position?
The app works perfectly well without it. You lose the blue dot on the map, proximity alerts, and the widget that locates the nearest place. Everything else—the 219 entries, routes, subway information, the Calculator, your favorites—remains accessible.
In all cases, your location is calculated on your device: your coordinates are never sent to us. Details are in our Privacy Policy.
Proximity alerts
What are they used for?
Naples hides its best spots in the backstreets. With alerts activated, the app discreetly notifies you of an address from the guide when you pass by — and remains silent the rest of the time.
How do I activate or deactivate them?
On iPhone: open the app menu, then «"Proximity alerts"». On iPad: panel Practical, map Be notified when you pass by. The label indicates the current status: enabled, disabled, or denied if iOS is still blocking the location.
To notify you even though the app is not open, iOS requests permission. Always. You can decline it: nothing else in the app depends on it. And you can turn off alerts whenever you want, in the same place.
Use the app without a network
What works offline
The essentials: maps and photos, routes, subway information, a calculator, and your favorites. This content is embedded in the app; it does not need to be downloaded.
This requires a connection
The map background is paramount. Map images are loaded progressively from a server: without a network connection, the map may remain static or incomplete, and the app displays «"Connection lost — the map may freeze"». Links that exit the app (maps, ticketing, venue websites) also require network access.
If you turn off data while abroad, the app still launches and the entire guide remains readable. It's the map that's missing, not the content.
Report an incorrect or closed address
How can you notify us?
From a location card or from the menu, use «"Suggest an improvement"» — You can attach a photo if needed.
Check the boxes that apply: incorrect information (address, hours, phone number), photo to be updated, suggestion of a new location, or anything else. Add a note if it's helpful.
A place has closed
Check Incorrect information And tell us in one line. Naples changes quickly: a pizzeria moves, a counter closes in the summer. These reports are the best way to keep the guide accurate, and we read them all.
This form arrives directly on our own server, not at a service provider's.
Your data
What does the app know about me?
There is no account, no username, no password. Your location is processed on your device. Our Privacy Policy describes all of this in detail, and clearly separates what the application does from what this website does.
Delete my data, exercise my rights
If you have written to us or sent us a suggestion, we will keep your message. To request its deletion, please contact us at ciao@sliceofnapoli.com and we remove it.
You have the right to access, rectify, erase, and object to the data you have provided to us. The same address is sufficient to exercise these rights.
An Android version?
An Android version is planned. As of now, nothing has been released and we don't have a release date to announce. We prefer to be upfront rather than keep you waiting with a promise. Slice of Napoli is currently available on iPhone and iPad.
Any other questions?
Write to us directly: ciao@sliceofnapoli.com. A real person reads and responds.